You’ve worked with a client for an extended period of time. New friends have been discovered, new solutions have been learned, experience has been added, unique issues still exist or will continue. How do you leave the client knowing you’ve given your all, but there’s more you could still do?
For a really good consultant, this is a heart issue. On paper, we document, as best we can, the plan to pass on existing issues, train on the unfixable, and recommend on the improvable. This limits our legal liability, but not our emotional liability. We know what we did right and wrong much more than the client. This is the added little piece that we can leave behind in the form of knowledge transfer documents or business process suggestions.
Then we can walk out the door with our heads held high, knowing that a complaint or two may arise, but not from your lack of trying. Take the high ground by giving your all to each client, from your heart.
Face piles of trials with smiles! It rials them to believe that you perceive the web they weave! And keep on keeping on!
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